NBN Services
Unplanned NBN Interruption
Dear Customers and Partners,
Current Status: Working, IPoE degraded (static IP changes, management tools)
Works are continuing to progress on the full restoration of IPoE based NBN connections.
Our engineering team, in collaboration with external vendors, have successfully replicated the issue in a lab environment and are continuing with testing of proposed solutions.
Additional maintenance will be scheduled following the conclusion of these tests.
We thank you for your patience, and apologise for the impact and duration of this interruption.
Dear Customers and Partners,
Current Status: Working, degraded (IPoE static IP changes, management tools)
Works are continuing to progress on the full restoration of IPoE based NBN connections.
Our engineering team, in collaboration with external vendors, have successfully replicated the issue in a lab environment allowing for non-disruptive testing of proposed solutions.
Additional maintenance will be scheduled following the conclusion of these tests.
We thank you for your patience, and apologise for the impact and duration of this interruption.
Dear Customers and Partners,
Current Status: Working, degraded (IPoE static IP, management tools)
Works are continuing to progress on the full restoration of IPoE based NBN connections.
Our engineering team is continuing works, in collaboration with external vendors, to restore full functionality to IPoE connection management tools and static IP addressing , with no ETA currently available.
We thank you for your patience, and apologise for the impact and duration of this interruption.
Dear Customers and Partners,
Current Status: Working, degraded (IPoE static IP, management tools)
Recent works have improved latency and IP assignment stability and works are continuing to progress, in collaboration with external vendors, to restore full functionality to IPoE connection management tools and static IP addressing, with no ETA currently available.
We thank you for your patience, and apologise for the impact and duration of this interruption.
Dear Customers and Partners,
Current Status: Working, degraded (IPoE static IP, management tools)
Works are continuing to progress on the full restoration of IPoE based NBN connections.
Our engineering team is continuing works, in collaboration with external vendors, to restore full functionality to IPoE connection management tools and static IP addressing , with no ETA currently available.
A separate emergency maintenance notification has been issued for works this evening between 10PM and 1AM (AEST).
We thank you for your patience, and apologise for the impact and duration of this interruption.
Dear Customers and Partners,
Current Status: Working, degraded (static IP, management tools)
Works are continuing to progress on the full restoration of IPoE based NBN connections.
Our engineering team is continuing works, in consultation with external vendors, to restore full functionality to IPoE connection management tools and static IP addressing , with no ETA currently available.
A separate emergency maintenance notification will be issued shortly for works this evening.
We thank you for your patience, and apologise for the impact and duration of this interruption.
Dear Customers and Partners,
Current Status: Working, degraded (IPoE authentication, static IP, management tools), solution available.
Works are continuing to progress on the full restoration of IPoE based NBN connections.
Customers that are currently authenticating with IPoE but are unable to connect to the internet, which is affecting a small number of routers, are encouraged to switch to PPPoE based authentication. Please reach out to our support team for assistance in performing this change.
Our engineering team is continuing works, in collaboration with external vendors, to restore full functionality to IPoE connections including static IP addressing, management tools, and resolution of the secondary issue affecting connectivity for some customer routers, with no ETA currently available.
Should additional emergency maintenance be required, a separate scheduled maintenance notification will be issued.
We thank you for your patience, and apologise for the impact and duration of this interruption.
Dear Customers and Partners,
Current Status: Working, degraded (IPoE authentication, static IP, management tools), solution available.
Works are continuing to progress on the full restoration of IPoE based NBN connections.
Customers that are currently authenticating with IPoE but are unable to connect to the internet are encouraged to switch to PPPoE based authentication. Please reach out to our support team for assistance in performing this change.
Our engineers, in collaboration with external vendors, are continuing works to restore full functionality to IPoE connections including static IP addressing, management tools, and resolution of the secondary issue affecting connectivity for some customer routers, with no ETA currently available.
Should additional emergency maintenance be required, a separate scheduled maintenance notification will be issued.
We thank you for your patience, and apologise for the impact and duration of this interruption.
Dear Customers & Partners,
Current Status: Solution available for affected IPoE customers
Customers that are currently authenticating with IPoE but are unable to connect to the internet, the fastest way to restore service is to switch to PPPoE authentication. Switching takes less than 30 minutes on average.
Please contact our support team for assistance in switching your connection to PPPoE or if you’re unsure what connection method your router is using and you are affected.
Note that this change does require reconfiguration of your router, so you’ll need access to your router’s configuration page.
Our engineers are continuing to investigate solutions for affected IPoE based connections, however there is no ETA for full restoration. We will continue to provide updates as they become available.
We unreservedly apologise for the impact and duration of this interruption, and thank you for your patience as our teams work to restore full functionality.
Dear Customers & Partners,
Current Status: Working, degraded (management tools, static IP, IPoE Authentication)
Works are continuing to progress to restore static IPs, management tools and stabilise IPoE authentication.
A secondary IPoE authentication based issue has been identified that affects some routers, resulting in no internet connection for those devices.
While the IPoE authentication issue doesn’t affect all routers, if your connection is affected, the fastest way to restore service is to switch to PPPoE authentication.
Please contact our support team for assistance in switching your connection over to PPPoE.
Note that this change does require reconfiguration of your router, so you’ll need access to your router’s configuration page.
Our engineers are continuing to investigate solutions for affected IPoE based connections, however there is no ETA for full restoration.
We unreservedly apologise for the impact and duration of this interruption, and thank you for your patience as our teams work to restore full functionality.
Dear Customers & Partners,
Current Status: Working, degraded (management tools, static IP)
During last night’s emergency maintenance works NBN connections were migrated to replacement infrastructure. A configuration issue has since been identified with the replacement infrastructure that resulted in some services being unable to reconnect at completion of the maintenance, which has now been corrected.
If your service has not reconnected, please reboot your router. If the issue persists, please reach out to our support team.
We’ll issue a separate scheduled maintenance advisory for further works as our network team, in collaboration with the vendor, continue working to restore management tools and static IP addressing
We thank you for your patience as our team works to fully resolve the issue.
Dear Customers & Partners,
Current Status: Working, degraded (management tools, static IP)
Works have continued to progress toward full restoration of service.
Emergency maintenance last night involving both our network engineering team and the vendor’s technical representatives was unable to complete restoration during the allocated maintenance window. This necessitated a rollback to ensure connectivity and, as part of this rollback, some services reverted to a dynamic IP instead of their assigned static address.
Further emergency works will take place this evening from 10PM (AEST) and a separate maintenance notice will be issued shortly.
Current connection status information in the customer portal remains unavailable.
Our network engineering team, in collaboration with the vendor’s technical representatives, are continuing works to restore full functionality.
We thank you for your patience as our team works to fully resolve the issue.
Dear Customers & Partners,
Current Status: Working, degraded (management tools)
Work has continued throughout the weekend and NBN connections with a static IP have had their static IP restored overnight.
If you do not have connectivity, or your service has not switched back to its assigned static IP, please reboot your router and contact us if the problem persists.
Current connection status information in the customer portal remains unavailable.
Our network engineering team are continuing works to restore full functionality, with no ETA available for full resolution.
We thank you for your patience as our team works to fully resolve the issue.
Dear Customers & Partners,
Current Status: Working, degraded (no static IP).
Affected nbn services are working, however nbn services with a static IP address are currently assigned a new dynamic IP address. Please reboot your router if you do not have internet connectivity, and contact us if the problem persists.
Efforts by our network engineering team are ongoing with no current ETA on a full resolution.
MaxoTel unreservedly apologies for the impact and duration of this service interruption. We thank you for your patience as our team works to fully resolve the issue.
Dear Customers and Partners,
NBN services are successfully reconnecting. If your service has not reconnected, please reboot your modem.
Please note that the service status is unable to be reflected in the Customer Portal at the moment.
For customers with static IP addresses, please be aware that as an interim measure your service will receive a different IP address.
Engineers are continuing to work through the issue, and we will continue to pass on any updates.
Dear Customers and Partners,
Remediation of the platform was unsuccessful, and engineers are now working to replace the affected infrastructure as a matter of priority.
We will continue to provide updates, including ETAs, as they become available.
Dear Customers and Partners,
Engineers have identified the cause of the interruption as an underlying infrastructure fault and are currently working to correct this following vendor guidance.
We will continue to provide updates as soon as they become available.
Dear Customers and Partners,
Engineers have isolated the problem to a specific configuration and service stack, and are working to remediate the issue as soon as possible.
We will continue to provide updates as they become available.
Dear Customers and Partners,
We have observed a number of NBN services disconnecting and failing to reconnect.
Senior engineers are investigating as a matter of priority and we will post any updates as they become available.